FAQs

Who We Are

At WHITEFOXBEIGEHOODIE, we are committed to delivering high-quality products and outstanding service. Below, you’ll find important information regarding our order processes and how to manage your purchases effectively.

How Do I Change or Modify My Order?

You can make changes to your order before it is shipped. This includes modifying sizes or colors, removing items, or updating your shipping address. Please note that once your package has shipped, we are unable to make any modifications.

What Payment Methods Do You Accept?

We accept all major credit cards, including Visa, MasterCard, and American Express. Simply select the credit card option during checkout and securely enter your payment details.

Do I Need to Pay Customs Fees for My Order?

All orders are shipped duty-paid worldwide. If you receive an import duty bill, please forward it to us, and we will handle it on your behalf.

How Do I Track My Orders?

Tracking your order is simple. We will send you an email notification once your order has been shipped. Please check your inbox for updates.

How Long Does It Take for My Order to Ship?

Order processing typically takes 1-3 business days. Shipping times vary based on your location, usually ranging from 8-25 business days.

How Do I Cancel an Order?

To cancel a paid order, please submit a ticket to service@whitefoxbeigehoodie.ru with the necessary details. Orders that have already been shipped cannot be canceled; however, you can arrange for a return once the item is received.

Why Didn’t I Receive an Email About My Order Being Shipped?

We send an email notification once your order is shipped. If you haven’t received this email, please check your spam folder. Processing usually takes 1-3 business days. If you still haven’t received a shipping confirmation within 3 days of placing your order, please contact us at service@whitefoxbeigehoodie.ru.

What Should I Do If I Didn’t Receive a Confirmation Email?

If you did not receive a confirmation email, please verify your email address and check your spam folder. You can also log into your WHITEFOXBEIGEHOODIE account and click “My Orders” for details. For further assistance, reach out to service@whitefoxbeigehoodie.ru.

What Is Your Return Policy?

We offer a 30-day return policy for eligible items. To initiate a return, please contact our customer service team with your order number and the details of the item(s) you wish to return. For more information, please refer to our refund policy.

How Long Does It Take to Get a Refund?

Once we receive and inspect your return, refunds are generally processed within 3 business days. Refunds will be issued to your original payment method. Please note that it may take 3-15 business days for the refund to appear in your account.

If you have any additional questions or concerns, feel free to reach out to us! Thank you for choosing WHITEFOXBEIGEHOODIE!